Support
Need a hand? Try this first
The three things we help with most — each fix takes about a minute. If nothing here works, the form below lands straight in our inbox.
Your key email never arrived
- Check spam or promotions — it comes from LittleUs shortly after purchase.
- Still nothing after a few minutes? Email us from the address you bought with.
- Gifted a key? It goes to the recipient's email, not the buyer's.
Pairing isn't clicking
- Each partner activates their own key first, on their own computer.
- Then search for each other by the account email — it has to match exactly.
- Signed in as the wrong email? Sign out and back in with the right one.
Moving to a new computer
- Install LittleUs on the new machine and sign in with the same account.
- Re-enter the key from your email when prompted — it's saved for this.
- Your pet, name and couple link come back with the account.
Common questions
Where do I find my license key?+
It's in the email you received after purchasing — the subject starts with “Your LittleUs”. Gift purchases send the key to the recipient's email instead.
How do the two of us pair up?+
Each of you creates a free account, activates your own key, and then one of you searches for the other by their account email. Once paired, their pet appears on your desktop and yours on theirs.
Can I re-use my key on a new computer?+
Yes. Install LittleUs, sign in with the same account, and enter the key from your email when prompted.
How do I delete my account and data?+
Open the app's Profile page and choose account deletion — it removes your account and everything stored with it. The privacy policy has the full picture.
Is there a Mac version?+
Not yet — a signed Mac build needs a Mac to notarize on. Join the waitlist from the home page and we'll email you the moment it ships.
How do refunds work?+
Email [email protected] within 30 days of purchase and we'll sort it. If the two of you don't love it, you don't keep paying for it.
Still stuck?
Send it straight to us. One form, no ticket numbers, no "your call is important to us."